Kettle Cuisine

Samples Coordinator

  • Location:   Lynn, MA
  • Position Type:   Fulltime


The Sample Coordinator will support all sales channels through effective, professional, and timely delivery of samples to current and prospective clients.


• Oversee and ensure effectiveness of the sample program across all four production facilities.

• Manage all sample communication and act as liaison between Sales Team and cross-functional internal teams.

• Submit sample requests to appropriate Customer Service and Product Development team members for processing.

• Coordinate first run trial samples with Process and Quality Assurance teams.

• Work with warehouse, culinary and QA to confirm all orders are pulled and ready to ship daily.

• Maintain clean, organized packing area in Lynn Shipping.

• Maintain backup inventory on designated storage pallets in Lynn freezer for future shipments.

• Execute daily sample shipments out of Lynn, preparing shipping labels and any required paperwork, carefully packing samples and any requested inclusions, confirming pickup and distributing tracking information to all requested parties.

• Partner with teams in Green Bay, Everett and Union City to coordinate shipment out of respective sites. • Work with procurement team to maintain par inventory levels of all shipping materials

• Maintain Sample Request Form, adjusting for changes to product lines.

• Clearly communicate any changes to Sample Terms & Conditions, alerting team to changes in process, lead-times or documentation requirements.

• Track all samples and alert appropriate team members of any issues or delays to delivery, troubleshooting when necessary to solve for critical delivery requirements.

• Track sample costs, providing monthly reporting by Sales Director • Adhere to safe working practices

• Follow the company Good Manufacturing Processes (GMP’s)

LEVEL OF RESPONSIBILITY • Works under close supervision and has little or no decision making responsibility.

• Position is not responsible for influencing the decisions or actions of others.

• Position has little to no contact with customers.

• Position has little or no impact on revenue, actions and results are subject to review or inspections. • Decisions or actions have a limited impact on the business – typically within a department. Errors are usually detected through routine verification/review, but may result in some work flow disruption or repetition of work.


• Position is not responsible for supervising or influencing the actions of others.

SKILL REQUIRED • Associates degree, or equivalent experience required.

• Requires one to three years of experience in the food industry

• On-the-job training of 0-3 months • Experience working in temperature-controlled settings

• Experience with perishable items

• Strong verbal and written communication skills

• Proven track record in safe working practices

• Ability to work all scheduled shifts

• Basic data entry and simple formatting of documents


• Goal oriented & well organized

• Passion for food

• High standard of organization and attention to detail

• Team Player

• Able to juggle multiple projects simultaneously

• Strong problem-solving skills

• Bi-lingual English/Spanish preferred

WORKING CONDITIONS AND PHYSICAL EFFORT The work environment characteristics described here are representative of those a Samples Coordinator encounters while performing the essential functions of this job.

Physical Demands/Efforts

• Work requires occassional physical exertion including some lifting of objects weighing up to 40 pounds. Mental & Visual Demands

• Work performed by this position requires moderate mental concentration to effectively execute moderately complex tasks.

• Work requires frequent visual effort for extended periods of time. Work Environment and Hazards • Employee works in a manufacturing setting with frequent exposure to heat/cold, dust, noise or other factors that may require protective equipment and still pose a hazard.

• This position has regular exposure to hazards that could result in injury and loss of time at work.

• Travel is not required for this position.

CORE VALUES Kettle Cuisine takes the utmost pride in its people, products and reputation

Each employee is expected to understand and live our Core Values every day.

• Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle

• Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners

• Honor Development – We recognize and nurture each other’s talents, strengths and interests in order to further strengthen and grow our team

• Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence AMERICANS WITH DISABILITIES ACT Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

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