Kettle Cuisine

Quality Assurance Supervisor

  • Location:   Everett, WA
  • Position Type:   Full-Time

Job Description

The Food Safety & Quality Assurance Supervisor is responsible for developing, planning and assisting the Quality Assurance Manager in the QA and Food Safety activities in support of Kettle Cuisine’s quality assurance operations and goals.  Ensuring that company standards are exceeded with a targeted emphasis on continuous improvement, providing support, structure and documented formalized training for employees within the organization in all areas. The position requires a hands-on, self-starter with the ability to motivate and lead subordinates and others on the second shift. The Quality Assurance Supervisor must be a skilled communicator who can convey information, ideas and policy to all levels within the organization. In the absence of the FS&QA Supervisor the duties will be performed by the either the Quality Assurance Manager or Director or as prescribed by the company’s organizational chart.


Kettle Cuisine takes the upmost pride in their products and expects each employee to do the same with their work.

Role and Responsibilities:

  • Organize and Coordinate QA activities of the second shift respective Teams
  • Serve as Food Safety Management System Team Leader to ensure the training of Food Safety Team Members, ensure that the Food Safety System is established, implemented, maintained; Prerequisite Programs, HACCP and HARPC (Preventive Controls), GMPs, SSOPs, GFSI, USDA, NOP and GFCO guidelines and policies are adhered to
  • Lead the internal auditing program
  • Ensure audit readiness for all Internal Quality Audits, SQF, GFCO, FDA, USDA, NOP and all other 3rd Party audits, and respond to findings with Preventive and Corrective Actions
  • Lead the execution of cultural changes and activities needed to support Continuous Improvement and QA&FS Initiatives on the second shift
  • Provide day-to-day leadership to QA&FS Departments and act as the primary liaison to outside laboratories, and to external regulatory agencies (FDA, USDA)

·         Ensure effective review, monitoring of QA and Production Records and escalate as needed

·         Strong communication skills with the ability to interact effectively with frontline employees, peers, and executives

  • Ability to drive positive change in both processes and systems and culture
  • Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant-dashboard rollup


Key Responsibilities:

  Complaint’s investigation and reduction.

  QA Program Implementation 

  Mentor and Develop QA Technicians        

As A Leader Within the Kettle Cuisine Team You Are Expected To:   

  • Model and support Kettle’s Core Values and safety culture
  • Manage performance of all team members
  • Build a strong, committed, and collaborative team
  • Develop individual team members & their careers
  • Conduct annual reviews and PDPs for all direct team members
  • Create a culture of accountability & performance
  • Drive a focus on quality and continuous improvement
  • Plan work, track results and resolve variances

Qualifications and Experience

       BS Degree in Food Science is preferred

       Minimum of 5 years of experience on the Food Industry or related industry

       2 to 3 years in quality supervisory role

       Demonstrated excellence in driving consistently strong profitable sales growth

       Experience working on Quality Assurance

       Strong written and verbal communication and presentation skills

       Strong Microsoft Office skills

HACCP Certified & PCQI Certified

SQF Practitioner, with USDA and FDA experience is preferred

Knowledge of Statistical Process Control, HACCP, Sanitation, and Hygienic design

Knowledge of Lean Manufacturing concepts and Strong Defect Root Cause Analysis process

      Financial and business acumen.


Required attributes

·         Self-starter able to conceptualize and drive initiatives forward

·         Positive attitude and motivated by contributing to the overall success of the team

·         Able to develop strong relationships with internal and external stakeholders

·         Creative problem solving skills

·         Obsessive attention to detail, well organized and able to juggle many projects at once

·         Comfortable moving at a fast pace and in ambiguous environments

·         Passionate about food

·         Willing to address difficult situations head on with patience and respect


Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

·         Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle

·         Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners

·         Honor Development – We recognize and nurture each other’s talents, strengths and interests in order to further strengthen and grow our team 


·         Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence 


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