Kettle Cuisine
QA Administrative Coordinator - Part-time
- Location: Lynn, MA
- Position Type: Full Time
Delicious Food and Meaningful Careers
At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking—using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients—complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.
But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.
We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.
If you're looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team, offering career paths in Massachusetts, Wisconsin, California, Washington, and Maryland.
Job Summary
Quality Assurance Administrative Coordinator is responsible for managing the administrative aspects of a quality assurance program, including maintaining documentation, tracking data, and coordinating communication to ensure compliance with established quality standards and regulations within an organization. They primarily focus on the administrative tasks that support the overall quality assurance function and ensure smooth operation and accurate recordkeeping. This person ensures all records pertaining to HACCP, HARPC, Quality as well as Pre-requisite programs and SSOPs are reviewed for accuracy and any deficiencies are identified and records are available and accessible for complaint investigations.
Duties and Responsibilities
- Pre-shipment paperwork reviews: Conducts pre-shipment review of all HACCP and pre-requisite program records, ensuring the Food Safety and Quality of products manufactured at the Lynn, MA facility.
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- Identifies deficiencies and deviations, elevates to Supervisor or Manager and issues corrective action notifications as needed. Communicating and Initiating quality hold products, as necessary.
- Document control: Maintains and updates quality assurance documentation, including procedures, policies, forms, and records, ensuring accuracy and accessibility.
- Complaint Investigation: Finds and removes stored pertinent product records in a timely manner when requested for customer complaints.
- Compliance monitoring: Ensuring adherence to relevant quality standards and regulations, including reporting any non-compliance issues to management.
- Training support: Assisting with the development and delivery of quality assurance training programs for employees.
- Communication and reporting: Communicating quality assurance findings and updating to relevant stakeholders including management and operational teams.
- Reporting: Communicates internal metrics to Plant Leadership and Corporate Kettle Leadership. These include Controllable Incidents, Complaints. Trend data, as necessary.
- Ordering - Manages all orders through a procurement system in support of the QA Department. Receives orders for payment.
- Inventory - Maintains vendor and equipment records for future orders and manages QA supply inventory.
- Issue maintenance requests as required.
- Assists QA Systems Tech and QA Manager with updates to SOPs, SSOPs, Quality and Food Safety Programs as requested.
- Reporting on internal and external Quality and Production related metrics.
Required Skills
- 2-year technical degree or related field experience.
- Computer skills – extensive knowledge of MS Office (Word, Excel, PowerPoint, Access) and e-mail system
- Inventory and database management (ERP) software experience preferred.
- Knowledge and understanding of HACCP and USDA/FDA regulations.
- HACCP certification preferred, Data Analysis and reporting of data, graphs, and charts.
- Ability to identify and create processes and write procedures.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Thrives in a challenging, entrepreneurial atmosphere; open to change and creating change.
Desired Skills
- Ability to multitask with an extremely high level of attention to detail.
- Effective time management skills.
- High level of personal initiative, self-driven, action and results oriented.
- Excellent interpersonal skills, team player, generate enthusiasm and build effective working relationships at all levels.
- Strong communication skills, both oral and written.
- Ability to prioritize and follow-through to achieve results.
- Ability to effectively prioritize and get things done.
Americans with Disabilities Act
Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Core Values
Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.
Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle
Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
Honor Development – We recognize and nurture each other’s talents, strengths and interests in order to further strengthen and grow our team
Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence