Imagine a company full of people that care deeply about making and delivering delicious food that they've made careers out of that passion. That's us. And it could be you!

Quality Analyst

Location:  Lynn, MA


Position Type:  Full Time

Job Summary

The Quality Analyst is responsible for collecting, compiling, analyzing and publishing Key Performance Indicators for the business and both continually improving the format and providing performance and management insight through analysis of trends and data.
Kettle Cuisine takes the upmost pride in their products and expects each employee to do the same with their work.

Roles and Responsibilities

  • Ensures daily Quality verification (including Critical Control Points) are correctly captured, reviewed and signed-off.
  • Collection, compilation, analysis and publishing data for customer complaints and key performance indicators of quality systems in the plant (KPI's)
  • Daily trending of quality and food safety related data to track effectiveness of programs and improve effectiveness.
  • Provide performance insight through trending and management of data for the business.
  • Assist the department in root cause investigations of customer complaints and controllable incidents.
  • Ensure all structured technical quality and food safety related tasks (calibrations, operational audits) are being maintained and results are reviewed and filed.

Qualifications and Experience

  • Ability to create and manipulate Excel spreadsheets with proficiency in pivot tables and analytical spreadsheet creation.
  • Ability to spot trends and extrapolate data to provide key insight that helps the QA and Ops team drive performance improvement.
  • Attention to detail - ability to review verification records and spot errors and inaccuracies
  • Working knowledge of HACCP, Quality Management Systems (eg SQF), SPC and RCA is preferred
  • A desire to continuously improve our reporting and systems.

Preferred Skills

  • Bilingual (English and Spanish)
  • Computer skills
  • Numeracy skills


Meet Our Meatball

The oven-baked meatballs we use for our Italian Wedding soup are made exclusively for us using only naturally-raised beef and aged, imported Romano cheese.