Kettle Cuisine

Frequently Asked Questions

Below, we have provided our responses to the questions we are most frequently asked, however, if your question is not addressed, please feel free to contact us at anytime.

 

  1. Are Kettle Cuisine soups sold in restaurants or cafeterias?
  2. Are your single serving frozen soups all natural?
  3. Do you have any organic single serving frozen soups?
  4. Do your soups contain trans fats or hydrogenated oils?
  5. How does the sodium content compare to other soups?
  6. Are any of your single serving frozen soups gluten free?
  7. Are any of your single serving frozen soups gluten free and dairy free?
  8. Is your facility peanut free?
  9. How do you ensure that your gluten free soups are really gluten free?
  10. What is the best way to heat the single serving frozen soups?
  11. How can I recycle my soup bowls?
  12. Can I purchase your single serving frozen soups directly from you?
  13. I'm having trouble finding Organic Carrot and Coriander Soup. Why?
  14. Why has the Nutrition Facts Panel Information and Ingredients Information changed on the packaging? Have the recipes changed?

 

 

  1. Are Kettle Cuisine soups sold in restaurants or cafeterias?

    Kettle Cuisine was started in 1986 with the vision of selling consistently high quality soups to discerning chefs in all the finest restaurants. Today over 5,000 different restaurants, delis, cafes, bakeries, and cafeterias proudly serve over 50 different varieties of Kettle Cuisine soups to their guests. It is important to note that, while our cooking philosophy and the finished product quality are the same, the soups that we serve to Restaurateurs are not all gluten free so if you have a gluten intolerance please ask before ordering.

     

    If you are a Restaurateur or a Retailer interested in serving Kettle Cuisine soups, chilis, and chowders, please refer to the Foodservice section of our website and contact a Kettle Cuisine representative for assistance in getting you started.

     

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  2. Are your single serving frozen soups all natural?

    Absolutely. We use only the finest all natural ingredients in each of our soups - from chicken raised without antibiotics on a vegetarian diet and beef raised without the use of any growth promoting hormones or antibiotics to cream sourced from local New England dairies that pledge to not use artificial growth hormones. Our goal is to always cook soups with ingredient statements that read like recipes rather than chemistry experiments and that only contain easily identifiable real food ingredients.

     

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  3. Do you have any organic single serving frozen soups?

    Yes. Organic Mushroom and Potato Soup is Certified Organic by QAI.

     

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  4. Do your single serving frozen soups contain trans fats or hydrogenated oils?

    All of our soups are free of artificial trans fats and hydrogenated oils.

     

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  5. How does the sodium content compare to other soups?

    Since we do not use processed ingredients like condensed soup bases that are often high in refined salt we have complete control over the level of salt flavor and sodium content in our products. As such, our soups never taste over salted and maintain reasonable sodium counts - especially relative to alternatives.

     

    We also uniquely and exclusively use sea salt to season our soups as opposed to the refined salts found in many other soups. The minerals present in sea salt help deliver a more vibrant, pure and clean flavor and 82 of the 84 essential minerals found in our sea salt are missing from the refined salt. Additionally, since refined salt is manufactured to resist water absorption, it is not absorbed properly in the body and can build up in arteries - natural sea salt passes through the body as salt is supposed to.

     

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  6. Are any of your single serving frozen soups gluten free?

    All varieties of our single serving frozen soups are certified gluten free.

     

    Our founder Jerry Shafir's daughter Kate was diagnosed with Celiac Disease over twenty years ago as an infant and when the FDA finally announced a proposed definition of gluten free for prepared foods Jerry jumped at the opportunity to serve the Celiac Disease community with great tasting, wholesome, real food offerings.

     

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  7. Are any of your single serving frozen soups dairy free?

    While we don't formally test for casein, six soups are made with ingredients that do not contain dairy. These soups are: Angus Beef Steak Chili with Beans, Chicken Soup with Rice Noodles, Roasted Vegetable Soup, Thai Curry Chicken Soup, Three Bean Chili, and Tomato Soup with Garden Vegetables.

     

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  8. Is your facility peanut free?  What about other nuts?

    Yes. Both our offices and especially our kitchen are peanut free facilities.  In addition, we do not use the following nuts: Peanuts, Almond, Beechnut, Brazil nut, Bush nut, Cashew Chestnut, Filbert, Ginko nut, Hazelnut, Hickory nut, Lichee nut, Macadamia nut, Nangai nut, Pecan, Pine nut, Pistachio, Shea nut and Walnut.  Please note that coconut milk is used in some of our products.

     

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  9. How do you ensure that your gluten free soups are really gluten free?

    All of our gluten free soups are cooked in our USDA inspected kitchen in Chelsea, Massachusetts. We have instituted strict cooking procedures so that all of these soups are safe to eat for those with gluten allergies and intolerances. We carefully segregate cooking of all gluten free soups and only begin cooking soups containing gluten once gluten free cooking is complete. In addition, we test every batch for less than 5 parts of gluten per million, which is well below the FDA's proposal for 20 parts per million. As a result of these practices, we are proud to be officially certified as a gluten free manufacturer by the Gluten Free Certification Organization (GFCO).

     

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  10. What is the best way to heat your single serving frozen soups?

    Microwave Instructions:
    1. Remove bowl from box. Slightly pull back the tab of film to vent.
    2. Microwave on high for 3-4 minutes. Since ovens vary, cooking time may require adjusting.
    3. Carefully peel back film and stir thoroughly. If soup isn't fully heated, replace film and heat soup on high for up to one minute. Use caution as bowl may be hot.
    4. Let stand for one minute before serving. Enjoy!

     

    Stovetop Instructions:
    1. Remove bowl from box.
    2. With film intact, flip the bowl over and run under cool water for 30 seconds to loosen the soup from the bowl.
    3. Turn the bowl back over, completely remove film, place the contents in a pot and heat stirring frequently.
    4. Serve and enjoy!

     

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  11. How can I recycle or reuse my soup bowls?

    Did you know that every Kettle Cuisine soup bowl is made out of recyclable plastic? Each bowl is made of #1 PETE which is the mostly widely accepted type of plastic when it comes to recycling. However, if you are feeling adventurous before you put your plastics in the recycle bin- we've got some ideas on how you can recycle your bowls. With a little bit of imagination and a few basic supplies you can transform your used bowls into other fun, usable items.

     

    • Pin Wheel
    • Flower Bouquet
    • Toy Bus
    • Toy Truck
    • Throw Game 
    • Clean empty bowls can be storage containers or drawer organizers
    • Use clean bowls to serve snacks or for cereal
    • Let the kids use them to play kitchen or "serve" soup at their next tea party
    • Use them as paint bowls for finger paint or to keep other arts & crafts neat
    • Decorate it! It's a derby hat for dolls or stuffed animals
    • Many empty bowls are lightweight building blocks that can go anywhere
    • Just one bowl can be used to pack snow into snow bricks used to build a snow fort
    • Bring them to the beach to collect shells and mold sand into sandcastles
    • Convert your bowl into to a planter and start your own garden

     

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  12. Can I purchase your single serving frozen soups directly from you?

    Unfortunately, no. However, our soups are now available in the natural food freezers of grocers in all 50 states and online via www.glutenfreemall.com. Please check the Where to Buy section of our website to find a retailer near you.

     

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  13. I'm having trouble finding Organic Carrot and Coriander Soup. Why?

    It was a very hard decision but due to organic carrot sourcing issues we are not able to purchase enough high quality organic carrots.  As a result, we have decided to stop producing this product.  We will officially stop producing this variety in January 1, 2011.  If you are looking for other organic varieties we recommend you try Organic Mushroom and Potato Soup.

     

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  14. Why has the Nutrition Facts Panel Information and Ingredients Information changed on the packaging?  Have the recipes changed?

    Kettle Cuisine is committed to provide you with the best tasting, highest quality, all natural soups.  Sometimes due to seasonality, crop variation or changes in vendors, our chefs will make slight changes to improve our recipes.  When a recipe is modified, we feel that it is important to confirm and update the Nutrition Facts Panel and Ingredient Information that is printed on each product's packaging.  To guarantee that the information stated on the packaging is accurate we will periodically send samples of our products to an outside lab for testing.  As a result, the product packaging will always carry the most accurate information about the product that is inside the package.

     

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